Huffman Trucking Company Inc. Telephony Service Profiling Essay

Huffman Trucking Company Inc. Telephony Service Profiling - Essay Example To connect to an external number or to place an outside call a trunk access code is normally pressed like 0 for operator and overseas/ international calls, or 9 for local calls after which if given the tone you can dial your outside number directly. A department normally has 2 to 3 trunk lines based on call volume load and other specific criteria. Normal features includes forwarding, conferencing, call pick up groups, intercoms and transferring. In a telephone company, one has to pay separate for these features, but with PBX everything is already built in. A gateway is needed to communicate with others within the network. In some locations like MO in Saint Louis, New Jersey and Ohio office, they are already using an upgraded VOIP like a CISCO 10mb Hub. A Voice enabled talk switch model is used to integrate VOIP and handle the traditional telephone network. This uniquely connects your cell phones and any other telephones anywhere. They are remote extensions of this talk switch which connects your mobile and teleworkers. Limitation of the subscription is only for internal or within the company premises use. A switch of the least features afforded. We shall discuss this further in the recommendations later. The main idea is the opportunity cost we get from choosing PBX phone system over other regular phone system. With the estimates that it is 50% cheaper considering add on features, we can say PBX is already a good deal in terms of cost accounting measures. But choosing PBX of minimal cost and regular features may also cost more when it comes to consideration for the present connections and features upgrade especially if we talk of the present technology re PC based call integration applications. Disadvantages: There is a time delay incurred in routing calls from the central box to the trunk lines. Somehow if the customer knows the local number they aim to eliminate seconds of the delay by automatic elimination of an operator use. If we go on a recording voice first for the identification of local trunk lines, we tend to test the patience of our callers and of our best customers who would want trucking services that are literally fast movers in every sense of the word. Susceptibility to tapping is very liable when it comes to unguarded PBX installations. Disclosure of and unauthorized recording of information by eavesdropping from the central box and routing of address data made possible thru unauthorized access including data modifications. Emergency dial is not accessible. There is a big difference in using a PBX phone line than a regular phone line for it needs to be routed to the central box before it gets to access outside lines. II. Network Protocols A. Identifying Network Protocols On locations CA office and CA Plant, MO Plant, NJ Office, NJ Plant, OH Plant uses the TCP/IP protocols. For locations MO Office and OH Office uses both IPX/SPX and Apple-Talk. TCP means Transmission Control Protocol while IP means Internet Protocol. Nature of the application sends data in 8-bit data bytes to TCP. TCP then divides these bytes to smaller segments and pass thru IP to TCP module on the